Maria G.
2 weeks ago
Our AC quit on the hottest day of the week. They came out the same afternoon, explained exactly what failed, and had us cool again within two hours.
Use this quick guide. When in doubt, call. We will tell you honestly if it can wait.
Your home has no cooling and someone in it is elderly, an infant, or medically vulnerable
There is no heat during a freeze
You smell gas or something burning. Leave the home and call 911 or your gas company first, then call us
Water is pouring from the system or the ceiling near it
You hear loud banging or grinding, or see smoke or sparks. Turn the system off at the breaker
Weaker airflow than usual
Higher energy bills
A new but mild noise
A thermostat that is slow or inconsistent
Some rooms warmer or cooler than others
Four steps, no runaround.
You talk to someone from our own office, any hour.
You get an arrival window and your technician’s name.
The written price comes before any work begins.
If a full repair needs a part, we keep you comfortable and safe until it arrives.
No surprise at the door, even at 2 in the morning.
After hours and weekends. Applied to your repair if you go ahead.
You approve the written price before we start.
No late night or holiday surcharges beyond the rate shown.
Sample pricing for this demonstration. Replace with your real rates.
A few safe things you can do until we arrive.
If the system is making loud noises or smells like burning, switch it off at the thermostat and the breaker.
Close blinds and run fans in the heat. In the cold, use blankets and stay in one room. Never use a stove or grill for heat.
Make sure the breaker has not tripped and the air filter is not blocked. Do not open panels or touch wiring.
Keep kids and pets away from the equipment, and keep the area around it clear for our technician.
Scheduled visits cost less than breakdowns. Book a tune up, or find out honestly whether it is time to repair or replace.
Honest diagnoses, no pressure
Friendly, professional service
Clear pricing before any work
Repairs backed by our warranty
What our customers are saying
Prefer to talk? Call our office